Please Note: The following instructions are for setting up an email account that is hosted by Airdrie Web Design. If your email is hosted by Google or Microsoft these instructions will not apply.
USING WEBMAIL
Your emails are always accessible via webmail and can be accessed from any internet browser at https://mail.hostedemail.com/
Webmail is recommended if you have a group of people using the same mailbox, or if you are unable to access your messages in the usual way.
SETTING UP YOUR EMAIL ON YOUR COMPUTER OR MOBILE DEVICE
It’s easy to setup an email account on your computer using a mail program such as Microsoft Outlook. You can also setup your email on your phone or tablet. Your email program should automatically guide you through the steps. If you are having issues getting connected, you may need to adjust the email settings manually.
INCOMING MAIL (IMAP)
Server (Option 1) mail.hostedemail.com
Server (Option 2) mail.yourdomainnamehere.com
Port: 993 (Option 1) or 143 (Option 2)
Encryption method: SSL/TLS or Auto
OUTGOING MAIL (SMTP)
Server mail.hostedemail.com (Option 1 and 2)
Port: 465 (Option 1 and 2)
Encryption method: SSL/TLS or Auto
Checkbox: My outgoing (SMTP) server requires authentication
When your mailbox is setup, send yourself a test message.
Send an email to/from yourself and then check your email inbox to see if you have received the message. This is the easiest way to check if you are sending and receiving correctly. You can use another email account such as Gmail or you can send and receive from the same email address.
Still need help?
If you have followed the instructions carefully and still are not able to setup your email on your tablet or phone, please send a copy of the error message to support@airdrieweb.ca or complete the form below, and we will do our best to help you.